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Find answers to your questions and get the most out of The Pattern.
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What's going on?
These reasons make up the majority of visits to this page. Tell us which one matches and we'll get you a fix in seconds.
RECOMMENDED NEXT STEP
Switching your login email or phone number requires a quick identity check.
This protects your account and is the same reason your bank asks more questions before changing where your statements go. Submit the details below and our team will make the switch manually.
This opens a secure ticket, not an email — these fields are used only to confirm you own this account, per our Privacy Policy.
What happens once you submit
1
2
3
Once we've made the switch, you'll get an email confirming your email address is now your primary login method.
Force quit The Pattern app and reopen it, then tap "Continue with email" on the login screen.
Check your email for a verification link — tapping it will open The Pattern app and log you in.
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Everything Else
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Account Access
Login, account creation, username, email, and profile management.
Natal Chart
Birth time, birth location, and chart generation.
Billing & Subscription
Plans, purchases, refunds, and Apple/Google billing.
Privacy & Security
Data collection, visibility, blocking, and account security.
App Features
Bonds, Friends, Time Travel, notifications, and journals.
Safety & Wellness
Community Guidelines, online safety, and crisis resources.
Still need help?
You can either open a secure ticket with your account information — you won't need to repeat any of this over email, or email us directly using Contact Support.
Have it handy: your username and, if relevant, a screenshot of the issue to get started
Thank you for being part of The Pattern community.
Support hours: Mon-Fri, 8am5pm ET (may vary on U.S. holidays)
Everything Else
Browse by topic
Account Access
Login, account creation, username, email, and profile management.
Natal Chart
Birth time, birth location, and chart generation.
Billing & Subscription
Plans, purchases, refunds, and Apple/Google billing.
Privacy & Security
Data collection, visibility, blocking, and account security.
WALK ME THROUGH IT
What's going on?
Choose the closest match to troubleshoot next steps for your issue.
RECOMMENDED NEXT STEP
Switching your login email or phone number requires a quick identity check.
This protects your account and is the same reason your bank asks more questions before changing where your statements go. Submit the details below and our team will make the switch manually.
This opens a secure ticket, not an email — these fields are used only to confirm you own this account, per our Privacy Policy.
What happens once you submit
1
2
3
Once we've made the switch, you'll get an email confirming your email address is now your primary login method.
Force quit The Pattern app and reopen it, then tap "Continue with email" on the login screen.
Check your email for a verification link — tapping it will open The Pattern app and log you in.
Did this solve it?
Still need help?
You can either open a secure ticket with your account information — you won't need to repeat any of this over email, or email us directly using Contact Support.
Have it handy: your username and, if relevant, a screenshot of the issue to get started
Thank you for being part of The Pattern community.
Support hours: Mon-Fri, 8am5pm ET (may vary on U.S. holidays)